Benefits:

401(k)
Health insurance
Paid time off

Location: SERVPRO of Medford • SERVPRO of Southwest Brooklyn • SERVPRO of Central Manhattan • SERVPRO of East Windsor • SERVPRO of Old Bridge/Cranbury

Position Overview

SERVPRO of Medford is seeking a highly organized and detail-oriented Administrative Quality Assurance Coordinator to join our growing restoration team. This role is critical in ensuring that all project files meet SERVPRO’s quality standards and that documentation is accurate, complete, and ready for billing. The ideal candidate thrives in a fast-paced environment, communicates effectively with multiple departments, and can juggle multiple priorities while maintaining a high level of accuracy.

Key Responsibilities

Coordinate direct pay losses for both New York and New Jersey offices.
Conduct daily file reviews with Project Managers and Loss Coordinators to identify and resolve missing documentation, estimates, and photographs.
Provide administrative backup to Loss Coordinators as needed, ensuring seamless operations during absences or high-volume periods.
Monitor project status and follow up to ensure timely submission of all required materials.
Maintain organized digital and physical filing systems for project records.
Collaborate with team members to improve documentation processes and workflow efficiency.
Assist with other administrative tasks and special projects as assigned by management.

Qualifications

Strong organizational skills and attention to detail.
Excellent communication skills — both written and verbal.
Proficiency in Microsoft Office Suite and ability to learn industry-specific software.
Ability to multitask and prioritize in a fast-paced environment.
Restoration industry experience a plus, but not required — training provided.
Prior administrative or quality control experience preferred

Compensation & Benefits

Competitive Pay, based on experience
Medical, Dental, and Vision benefits
401(k) Retirement Plan
Paid Vacation & Personal Time
Full-Time, Monday–Friday, 9:00 AM – 5:00 PM

About SERVPRO

SERVPRO is the leader in restoration services for fire, water, mold, and storm damage cleanup and repair. Our teams pride themselves on providing exceptional service and professionalism while restoring homes and businesses to preloss condition.

Compensation: $23.00 - $25.00 per hour

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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